A Plus Heating & Cooling, Inc. ("A Plus Heating," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit aplusheating.net or use our services.
.

Information We Collect

We collect information you provide directly to us, such as when you:

Request a service appointment, quote, or estimate

Submit a contact form on our website

Call, text, or email us

Sign up to receive promotions or service reminders

Information we may collect includes your name, address, phone number, email address, service address, the type of HVAC issue or service you need, and any details you choose to share with us.

We may also automatically collect technical information when you visit our website, including IP address, browser type, device type, pages viewed, and referring URL.
.

How We Use Your Information

We use the information we collect to:

Schedule, perform, and follow up on heating and cooling services

Send service confirmations, appointment reminders, and follow-ups

Provide quotes, invoices, and warranty information

Respond to questions, requests, and reviews

Send promotional offers, maintenance reminders, and service updates (only if you opt in)

Improve our website and services

Comply with legal obligations
.

What We Do with the Information

If you provide your phone number and opt in to receive text messages from A Plus Heating & Cooling, Inc., you may receive SMS messages related to appointment confirmations, service updates, customer care, and marketing.

Message frequency may vary. Standard message and data rates may apply. You can opt out at any time by replying STOP. Reply HELP for help.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
.

How We Share Information

We do not sell your personal information. We may share information with:

Service providers who help us run our business (scheduling software, dispatch tools, payment processors, email and SMS providers, website hosts).

Technicians and staff who need it to complete your service.

Legal and regulatory authorities when required by law, court order, or to protect our rights, property, or safety.

As stated in Section 3, your SMS opt-in or consent will not be shared with any third party for marketing purposes unrelated to the SMS service you signed up for.
.

Cookies and Tracking

Our website may use cookies and similar technologies to remember your preferences, analyze site traffic, and understand how visitors use the site. You can disable cookies in your browser settings, though some parts of the site may not function properly.
.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
.

Your Choices

You can:

Update or correct your information by contacting us.

Unsubscribe from marketing emails using the unsubscribe link in any email.

Opt out of SMS messages by replying STOP.

Request deletion of your information, subject to legal recordkeeping obligations.
.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Continued use of our website or services after changes are posted means you accept the updated policy.
.

Contact Us

A Plus Heating & Cooling, Inc. 43714 Utica Road Sterling Heights, MI 48314 Office: (248) 629-7075 Email: [email protected]